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125: Impactful Engineering with Jake Maxey and Steve Maxey | Podcast Hosts | Engineers Making a Difference

125: Impactful Engineering with Jake Maxey and Steve Maxey | Podcast Hosts | Engineers Making a Difference

by | Sep 7, 2023 |

In this episode, meet two engineers who really care about the next generation of engineers, Jake Maxey and Steve Maxey.

These brothers have overcome many challenges to reach the levels of success in engineering they enjoy today, and those setbacks were the perfect setup for their mission:

Impactful Engineering.

If you know that your work on earth is about more than new technology and making money, and you’re looking for inspiration in how you can make a difference right now, you are going to love Jake and Steve.

They are also launching a new show, Impactful Engineering Podcast, that I highly recommend you check out.

Their message is about more than generosity tomorrow, it will help you perform at your best today.

So press play and let’s chat… it’s time for us to make an IMPACT!

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124: The Secret to Customer Experience that Engineers Need to Know with Annette Franz

124: The Secret to Customer Experience that Engineers Need to Know with Annette Franz

by | Aug 31, 2023 |

In this episode, meet the woman who (literally) wrote the book on Customer Understanding, Annette Franz.

We talk about the importance of understanding your customer as an engineer, not only to design great products, but to build a great career.

She started her career at J.D. Power and Associates in 1992, and has spent the last 30 years as a customer experience leader for dozens of brand names you would recognize, and in her own consulting firm. Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider.

Annette says people come before products. You are going to want to know why, and what to do about it.

She is author of two powerful books, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business), and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.

So press play and let’s chat… it’s time to bridge the gap between product and VOC for YOU.

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